Refund Policy

Refund & Returns Policy

Last Updated: 2025-03-01

At Mobi-Gears, we want you to love your purchase! If something isn’t right, here’s how we’ll make it better:

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1. Returns Eligibility

You may request a refund or exchange if:

Defective/Damaged Product: Item arrived broken, scratched, or faulty.

Wrong Item: We shipped the incorrect product or design.

Change of Mind: You changed your mind *within 7 days* of delivery (item must be unused, in original packaging, and resellable).

*Note:* Custom-made or personalized covers (e.g., with names or unique prints) are final sale and cannot be returned.

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2. Timeframe for Returns

- Defective/Wrong Items: Notify us within 14 days of delivery.

- Change of Mind: Request a return within 7 days of delivery.

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3. How to Initiate a Return

1. Contact Us: DM us on Facebook, WhatsApp 0697627403, or email info@grassrootsfinance.online with:

- Order number

- Photos/video of the issue (for defective items)

2. Return Approval: We’ll respond within 48 hours with instructions.

3. Ship the Item: Send the product to our address (we’ll cover return shipping costs for defective/wrong items).

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4. Refund Process

- Approved Returns: Refunds will be processed within 5 business days after we receive the item.

- Payment Method: Refunds will go through an EFT. We will request your banking details.

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5. Exchanges

Need a different size/design? We’ll ship a replacement free of charge (for defective/wrong items) once the original is returned.

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6. Non-Refundable Situations

Items damaged due to misuse (e.g., intentional scratches, exposure to water).

Products without proof of purchase (order number or receipt).

Return requests made outside the stated timeframes.

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7. Warranty

All Mobi-Gears covers come with a 3-month warranty against manufacturing defects.

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8. Contact Us

For returns or refund questions:

- WhatsApp: 0697627403

“We’re here to fix it, no *hakuna matata*!”